Fauxto Labs
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Failed generations, missing credits, blocked content, upload problems and other things that go wrong.
Credits for failures on our side are refunded automatically. Most stuck jobs are just slow — check the expected wait time for your model first.
Refresh first — the balance can lag a moment after a purchase or renewal. If a charge succeeded and credits never arrived, contact support with the date.
Everything is saved to your Library automatically. Check the right tab, then the Archived tab, then search by prompt.
Both our safety checks and the underlying model providers can block content. Rephrasing usually resolves a false positive.
Usually a prompt specificity problem or a model mismatch. Change one variable at a time and test on a cheap model.
Check the file format and size limits for the tool you are using, and try a standard JPG, PNG or MP4.
Behind the gear icon in the prompt card. Model selection is separate, at the top of the page.
A hard refresh clears most problems. If that fails, try a private window to rule out extensions and cached files.
Send it through the contact page. Include what you expected, what happened, and the model or tool involved.