My credit balance looks wrong

Refresh the page

Purchases and plan renewals arrive through a payment webhook, so there is sometimes a short gap between the payment clearing and the balance updating on screen. Refreshing resolves most of these.

Check what was actually spent

The most common surprise is video duration. Video is billed per second, so a 15 second clip on Seedance 2.5 at 60 credits per second is 900 credits — an order of magnitude more than an image. Generating 4 images at once also costs 4x, and raising resolution from 1K to 4K roughly doubles or triples most image models.

A generation failed but the credits did not come back

Failures on our side auto-refund. If you can see a failed job and the credits are still gone after a few minutes, report it and we will return them.

A payment succeeded but credits never arrived

Contact support with the email address on the account, and the date and amount of the charge. That is enough for us to find the transaction and the webhook record and to apply the credits manually.

Make sure you are in the right account

If you have signed in with a different method than usual — a social login versus email and password on the same address — you may be looking at a second account with its own balance.