I didn’t get my welcome credits

Check that your email is verified

This is the most common cause. Welcome credits are only issued to verified accounts. If you signed up with email and password and never clicked the link in the verification email, your account is not fully provisioned and no credits have been allocated. Find the email, click the link, and the credits appear.

Give it a moment, then refresh

On a brand new account the balance in the top bar occasionally shows a dash or lags for a few seconds while your account finishes being created. Refreshing the page resolves it.

Make sure you’re in the right account

If you first signed up with a social login and later signed in with email and password using the same address, you are looking at a second, separate account. Sign out and sign back in using your original method.

Still nothing?

Welcome credits are issued once per person. Accounts that appear to be duplicates of an existing one — a re-signup after a deletion, for example — may not be eligible. If none of the above applies, contact support with the email address on the account and we will look at the allocation record directly.